FAQ

Q1: Are your products customizable?

Yes! Most of our items—including pillows, rugs, mugs, and T-shirts—can be personalized with your pet’s photo and custom text. Some ready-to-ship items like definition mugs are not customizable. Please refer to each product page for details.

Q2: How long does it take to receive my order?

Production usually takes around 3 business days. Shipping time depends on your location.

Q3: Do you ship internationally?

At the moment, we only ship within the United States.

Q4: How much is the shipping fee?

Shipping fees are calculated at checkout based on the weight and destination. Free shipping may be available for orders over a certain amount—please check our homepage or cart page for updates.

Q5: Can I return or exchange a product?

Customized products are not eligible for returns unless they arrive damaged or defective. Please record a full unboxing video as proof and contact us within 7 days of delivery. 

Q6: How do I place a custom order?

After placing your order, email us your order number and pet photo at [service@pawfectgift.shop]. Our team will follow up with a design draft within a few days. You’ll get two free revisions. Once approved, no further changes can be made.

Q7: How can I contact customer service?

You can email us at [service@pawfectgift.shop] or message us on Instagram @pawfectgiftshop, We’ll be happy to help!

Q8：I want a cartoon version of my pet printed on the custom T-shirt. What should I do?

To create a cartoon-style design of your pet for printing, please make sure to purchase both the “Custom T-Shirt” product and the “Cartoon Illustration Add-On” product. Once you’ve placed both orders, send us your pet’s photo and order number via email, and we’ll take care of the rest!